RETURN AND REFUND POLICY
Last updated: October 19, 2026
At Lureto Loft, we want you to be happy with your purchase. If you are not completely satisfied with your order, you can request a return within 14 days of receiving your products, subject to the conditions outlined in this policy.
We aim to make the return process as simple and straightforward as possible.
1. 14-DAY RETURN PERIOD
You may request a return within 14 days of receiving your order.
To qualify for a standard return:
- You must contact us within 14 days of receiving your order to notify us that you wish to return the product.
- The product must be handled with reasonable care and returned in a condition that allows us to assess it.
- You should include the original packaging, accessories, and any items supplied with the product, where reasonably possible.
- You must follow the return instructions provided by our customer service team.
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value caused by handling beyond what is necessary for such inspection, where permitted by law.
2. FREE RETURNS
Returns are free within the 14-day return period for eligible orders.
Lureto Loft will cover the standard return shipping costs for eligible returns initiated within the applicable 14-day period, provided that you follow our return instructions.
Please contact us before sending any product back. We will explain how to arrange your return and provide the applicable return instructions.
Please do not send products to our registered business address unless we have confirmed that this is the correct return address for your order.
Free returns apply to eligible standard returns. If a return falls outside the stated period or does not qualify under this policy, we will explain the available options in accordance with applicable law.
3. HOW TO REQUEST A RETURN
To start a return, follow these steps:
Step 1: Contact us
Email info@lureto-loft.com within 14 days of receiving your order.
Please include:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return, if you wish to provide one.
Step 2: Receive return instructions
Our customer service team will review your request and provide the relevant return instructions, including how to arrange the return shipment.
Step 3: Send the product back
Package the product securely and follow the instructions provided by our team.
Please retain your proof of postage or shipment until your return has been completed.
Step 4: Return inspection and refund
Once the returned product has been received, we will inspect it where appropriate and process your refund in accordance with this policy and applicable law.
4. REFUNDS
Once your return has been approved, we will issue the refund using your original payment method unless otherwise agreed or required by law.
Refunds will include the amount paid for the returned product and any standard outbound delivery charges that must be reimbursed under applicable law. Additional charges for a more expensive delivery method chosen by you may be excluded where legally permitted.
We will process refunds within the applicable statutory timeframe.
For statutory withdrawals, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.
Your payment provider or bank may require additional time to display the refunded amount in your account.
We do not charge a restocking fee for eligible returns.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at info@lureto-loft.com as soon as reasonably possible.
Please include your order number, a description of the problem, and photographs where helpful.
We will assess the issue and work with you to find an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.
For products that are faulty or do not conform to the purchase agreement, your statutory rights apply independently of our standard 14-day return policy. You will not be required to pay return shipping costs where applicable law requires us to cover them.
6. EXCHANGES
If you would like a different product, size, color, or variation, please contact us at info@lureto-loft.com.
Exchanges are subject to product availability. We may ask you to return the original product and place a new order.
Any exchange arrangement will be confirmed by our customer service team.
7. PRODUCTS THAT MAY BE EXCLUDED FROM RETURNS
Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.
Examples may include:
- Products made to your specifications or clearly personalized.
- Goods that deteriorate rapidly or have a limited shelf life.
- Sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery, where the legal requirements for this exception are met.
Any exclusion will be applied only where permitted by applicable law. We will not use this section to remove statutory rights that consumers are entitled to exercise.
8. RETURNS FROM OUTSIDE THE EUROPEAN UNION
We may accept orders from countries outside the European Union, depending on delivery availability.
For eligible returns, please contact us before shipping a product back so that we can provide the correct instructions.
Return shipping arrangements, customs procedures, and import or export charges may vary depending on the destination country. Where we have promised free returns, we will explain how the applicable return shipping costs will be covered.
Nothing in this section limits mandatory consumer rights applicable to your purchase.
9. CANCELLATIONS
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@lureto-loft.com.
We will try to stop the order where it is still possible to do so, but cancellation cannot be guaranteed once processing or dispatch has begun.
If your order has already been dispatched, you may still be able to exercise your applicable return or withdrawal rights after receiving the goods.
10. STATUTORY CONSUMER RIGHTS
This policy does not affect any mandatory consumer rights you may have under applicable law.
For consumers in the European Union, the statutory right of withdrawal generally allows cancellation of an online purchase within 14 days of receiving the goods, subject to applicable exceptions.
Where applicable law provides more extensive rights than this policy, those statutory rights will prevail.
11. CONTACT US
If you have questions about returns, exchanges, or refunds, please contact us:
B.H.Y. Zorg
Trading as Lureto Loft
Mahlerstraat 98
5011MH Tilburg
The Netherlands
Email: info@lureto-loft.com
Website: www.lureto-loft.com
We will do our best to assist you and make your return experience as smooth as possible.
Thank you for shopping with Lureto Loft.