At Lureto Loft, we aim to make your shopping experience simple, convenient, and reliable. We offer free shipping on eligible orders and work hard to ensure your products arrive as quickly as possible.
Please read our Shipping Policy to understand how we process and deliver your orders.
1. FREE SHIPPING
Lureto Loft offers free standard shipping on eligible orders.
The shipping cost for your order will be displayed at checkout before you complete your purchase. If free shipping applies to your order, no standard shipping fee will be charged.
In some destinations, additional charges such as customs duties, import taxes, or other government-imposed fees may apply. These charges depend on the destination country and the applicable import rules.
2. ORDER PROCESSING TIME
Our standard order processing time is within 48 hours.
Orders are generally processed within 48 hours after the order has been successfully placed and payment has been confirmed.
Processing includes order verification, preparation, packaging, and handover to the shipping carrier.
Please note that order processing times may be affected by weekends, public holidays, peak shopping periods, payment verification, or circumstances beyond our reasonable control.
The processing time is separate from the shipping and delivery time.
3. SHIPPING AND DELIVERY TIME
Our estimated standard delivery time is 6–7 working days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on the destination country, the shipping carrier, customs procedures, local delivery services, and other circumstances.
Working days generally exclude Saturdays, Sundays, and public holidays.
The estimated delivery timeframe is not a guarantee unless expressly stated otherwise. If a delay occurs, we will make reasonable efforts to assist you.
4. SHIPPING DESTINATIONS
Lureto Loft primarily serves customers in Europe and may also accept orders from other countries, depending on product availability and shipping coverage.
Available destinations and any applicable shipping restrictions will be indicated during checkout.
Delivery times may differ for destinations outside Europe due to longer transit distances, customs processing, or local delivery arrangements.
If we are unable to deliver to the address provided, we will contact you where reasonably possible to discuss the available options.
5. ORDER CONFIRMATION AND TRACKING
After placing an order, you may receive an order confirmation by email.
Where tracking is available, shipping or tracking information may be provided by email once your order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives your parcel.
If you have not received shipping information or need assistance with your delivery, contact us at info@lureto-loft.com and include your order number.
6. CUSTOMS DUTIES AND IMPORT TAXES
For orders delivered outside the European Union, customs duties, import taxes, handling charges, or other fees may apply depending on the destination country's regulations and the shipping arrangement.
Unless such charges are included in the price or collected at checkout, they may be payable by the recipient.
Lureto Loft cannot determine in advance the exact amount of all possible customs charges, as these are set by the relevant authorities or service providers.
Customers are responsible for complying with applicable import requirements in their destination country, subject to any mandatory legal obligations applicable to us.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping details, contact us as soon as possible at info@lureto-loft.com.
We will try to update the address if your order has not yet been processed or dispatched. However, we cannot guarantee that changes will be possible after processing has begun.
Additional costs or delivery issues arising from an incorrect address will be handled in accordance with applicable law.
8. DELAYED, LOST, OR MISSING ORDERS
Although we aim to meet our estimated delivery times, delays may occur due to carrier disruptions, customs inspections, severe weather, public holidays, or other unforeseen circumstances.
If your order has not arrived within the expected delivery timeframe, please contact us at info@lureto-loft.com.
We will review the available tracking information and take reasonable steps to help resolve the issue.
Nothing in this policy limits your statutory rights concerning delayed delivery, non-delivery, refunds, or cancellation under applicable consumer protection laws.
9. DAMAGED OR INCORRECT DELIVERIES
If your order arrives damaged, incomplete, or different from what you purchased, please contact us at info@lureto-loft.com.
Include your order number and a description of the issue. Photographs may also help us assess the situation.
We will review your request and work with you to find an appropriate solution in accordance with applicable law.
Your statutory rights regarding defective or non-conforming products remain unaffected.
10. DELIVERY RESPONSIBILITY
We work with shipping and delivery providers to transport orders to customers.
Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control.
For consumer orders, the risk of loss of or damage to goods generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.
This policy does not exclude or limit our legal obligations regarding delivery, non-delivery, or consumer rights.
11. CONTACT INFORMATION
If you have any questions about shipping, delivery times, tracking, or an existing order, please contact us:
B.H.Y. Zorg
Trading as Lureto Loft
Mahlerstraat 98
5011MH Tilburg
The Netherlands
Email: info@lureto-loft.com
Website: www.lureto-loft.com
Thank you for shopping with Lureto Loft. We appreciate your trust and look forward to delivering your order.